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3 Steps to Take Yourself from Good to Great

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In a good economy, you can do reasonably well with “good enough.” Good enough design, good enough marketing, good enough skills. When demand is high and dollars are sloshing around, there’s a market for Decent. Capable. Adequate. Acceptable. Unfortunately, we’re not in a good economy. We’re in a wretched economy. Industries all over the world are falling like bowling pins, and “good enough” professionals in all fields are scrambling. There’s always room at the top, the guru says smugly. Don’t you want to smack that guy sometimes? How are you supposed to get to the top? And how are you supposed to pay your bills until you figure that out? But believe it or not, there’s a map to the top. And you don’t have to have superhuman skills, talent, or even perseverance to get there. Take these three (ok, four) simple steps. No, they’re not easy, but they are simple. You can do them. And you must do them. Good enough isn’t good enough anymore. Find out what you’re better at than anyone in the world Now before you start hyperventilating, hear me out. You’re probably not going to be the greatest copywriter or greatest web designer or the greatest dry cleaner on the face of the planet. You’re going to be the greatest in your world. The greatest copywriter for Dallas high-end commercial real estate, or Orange County chiropractors, or for B2B direct marketing in Bangalore. You’re going to find a world small enough, and then work your tail off to make yourself the greatest Doer-of-the-Thing-You-Do in that world. Sometimes you create a world of one. I’m the world’s greatest practitioner of Sonia-style marketing. Brian’s the world’s greatest Copyblogger. (I nip at his heels to keep him honest, but he’s still the greatest.) Seth is the world’s foremost Seth. Being “the world’s greatest you” isn’t an excuse to slack off, though. It means that every day you show up and try to do your thing a little better than you did yesterday. Find a viable business model If what you’re best at is playing Mozart sonatas on air guitar, even if you’re quite amazing at it, you may struggle to find paying customers. If it’s a business, you’ve got to get paid. Sometimes there are multiple strong business models for what you do, and it’s a matter of picking the one that suits you best. Sometimes one strategy will stand out. And sometimes, what you do is a very enjoyable passion, but it doesn’t form the kernel of a business. A viable business model isn’t a matter of will power or can-do attitude. The customers are either there or they aren’t. If they aren’t, keep framing and reframing your ideas and strengths until you find a market of buyers. Then offer them something they want (not need) to buy . Find something that gives you juice Remember when I mentioned working your tail off? Running a great business, even a business of one, isn’t easy. You’re going to have to be stubborn. You’re going to have to get past hurdles that make you uncomfortable. You’re going to have to give some things up, especially when you’re getting started. You’re going to have to care. A lot. And you’ll never do that if your business bores you to tears. Understand — you don’t have to necessarily love real estate to be the best agent in your well-defined world. You might love negotiation, or you might love the type of clients you focus on, or you might love playing matchmaker between houses and buyers. But you’ve got to adore something about it. It’s got to give you juice. It’s got to make you stronger . Otherwise you’ll run out of gas before you can make it happen. Of course this comes from the book Good to Great The three steps above are from Jim Collins’ groundbreaking book — he calls this trio the “ hedgehog concept .” (Hence the cute if slightly creepy small mammal at the top of this post.) These three factors aren’t just for copywriters and web designers — they’re for multinational conglomerates and billion-dollar empires. And they’re for soccer teams and nonprofits and musicians. I’d heard great things about Jim Collins’ book for years, but I never read it. I looked at it this way: Every idiot CEO and Dilbert-worthy executive in the country has read Good to Great . And from what I’ve seen, most of them couldn’t effectively manage a hamburger stand, much less run a great company. But then I read Tony Hsieh’s Delivering Happiness , and darn it, Hsieh does run a great company, and he found Good to Great essential reading. If I can pick up a $14 book that made Tony Hsieh smarter about business, don’t you think I should? So I did. And it’s brilliant. But I can also see why it failed. The crucial fourth step Collins (or more accurately, his team of researchers) found another common element in great companies. It’s certainly the case with Hsieh. You’ve got to love the business more than you do your own ego. The leaders of Collins’ great companies were, without exception. personally humble and self-effacing, but they were fanatically passionate and driven to make their companies succeed. If you’re in it for the Breitling, the house in the Hamptons, the thrill of watching minions scurry to carry out your personal immense vision, then your endeavor (small or large) is in deep trouble. (If your CEO is in business for these things, start looking for a way out now. Luckily, mine isn’t). If you’re crazy in love with the market you serve, the product you create, and the good that you do in the world (even if that good is a bit frivolous … frivolity can be a beautiful thing), you’re on to something big. Don’t stop. That’s why Good to Great didn’t create a million great companies. Every executive in America read it and puffed up with pride. “Why, we’re in luck! Humble and self-effacing, that’s me to a tee!” Self-delusion is a powerful thing But you’re more honest than that. You have the potential to level with yourself, and to step up your game. Good to Great is probably a pipe dream for most big companies — the entrenched egos are too giant to shift. More important, they don’t really want to. But you can hone your hedgehog concept. You can refuse to let yourself off the hook. And you can get the hell over yourself and start getting obsessed about helping people. And when you do, you’re going to do some amazing things. How about you? What has your own “good to great” journey looked like? Let us know in the comments what you’ve found along your path. About the Author : Sonia Simone is CMO of Copyblogger Media and founder of Remarkable Communication . Share your brushes with greatness with her on twitter .

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8 Bad Habits that Crush Your Creativity And Stifle Your Success

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“The brain is a wonderful organ. It starts the moment you get up and doesn’t stop until you get into the office.” ~ Robert Frost It’s a myth that only highly intelligent people are creative. In fact, research shows that once you get beyond an I.Q. of about 120, which is just a little above average, intelligence and creativity are not at all related. That means that even if you’re no smarter than most people, you still have the potential to wield amazing creative powers. So why are so few people highly creative? Because there are bad habits people learn as they grow up which crush the creative pathways in the brain. And like all bad habits, they can be broken if you are willing to work at it. Here are eight of the very worst bad habits that could be holding you back every day: 1. Creating and evaluating at the same time You can’t drive a car in first gear and reverse at the same time. Likewise, you shouldn’t try to use different types of thinking simultaneously. You’ll strip your mental gears. Creating means generating new ideas, visualizing, looking ahead, considering the possibilities. Evaluating means analyzing and judging, picking apart ideas and sorting them into piles of good and bad, useful and useless. Most people evaluate too soon and too often, and therefore create less. In order to create more and better ideas, you must separate creation from evaluation, coming up with lots of ideas first, then judging their worth later. 2. The Expert Syndrome This a big problem in any field where there are lots of gurus who tell you their secrets of success. It’s wise to listen, but unwise to follow without question. Some of the most successful people in the world did what others told them would never work. They knew something about their own idea that even the gurus didn’t know. Every path to success is different. 3. Fear of failure Most people remember baseball legend Babe Ruth as one of the great hitters of all time, with a career record of 714 home runs. However, he was also a master of the strike out. That’s because he always swung for home runs, not singles or doubles. Ruth either succeeded big or failed spectacularly. No one wants to make mistakes or fail. But if you try too hard to avoid failure, you’ll also avoid success. It has been said that to increase your success rate, you should aim to make more mistakes. In other words, take more chances and you’ll succeed more often. Those few really great ideas you come up with will more than compensate for all the dumb mistakes you make. 4. Fear of ambiguity Most people like things to make sense. Unfortunately, life is not neat and tidy. There are some things you’ll never understand and some problems you’ll never solve. I once had a client who sold a product by direct mail. His order form broke every rule in the book. But it worked better than any other order form he had ever tried. Why? I don’t know. What I do know is that most great creative ideas emerge from a swirl of chaos. You must develop a part of yourself that is comfortable with mess and confusion. You should become comfortable with things that work even when you don’t understand why. 5. Lack of confidence A certain level of uncertainly accompanies every creative act. A small measure of self-doubt is healthy. However, you must have confidence in your abilities in order to create and carry out effective solutions to problems. Much of this comes from experience, but confidence also comes from familiarity with how creativity works. When you understand that ideas often seem crazy at first, that failure is just a learning experience, and that nothing is impossible, you are on your way to becoming more confident and more creative. Instead of dividing the world into the possible and impossible, divide it into what you’ve tried and what you haven’t tried. There are a million pathways to success. 6. Discouragement from other people Even if you have a wide-open mind and the ability to see what’s possible, most people around you will not. They will tell you in various and often subtle ways to conform, be sensible, and not rock the boat. Ignore them. The path to every victory is paved with predictions of failure . And once you have a big win under your belt, all the naysayers will shut their noise and see you for what you are — a creative force to be reckoned with. 7. Being overwhelmed by information It’s called “analysis paralysis,” the condition of spending so much time thinking about a problem and cramming your brain with so much information that you lose the ability to act. It’s been said that information is to the brain what food is to the body. True enough. But just as you can overeat, you can also overthink. Every successful person I’ve ever met has the ability to know when to stop collecting information and start taking action . Many subscribe to the “ready – fire – aim” philosophy of business success, knowing that acting on a good plan today is better than waiting for a perfect plan tomorrow. 8. Being trapped by false limits Ask a writer for a great idea, and you’ll get a solution that involves words. Ask a designer for a great idea, and you’ll get a solution that involves visuals. Ask a blogger for a great idea, and you’ll get a solution that involves a blog. We’re all a product of our experience. But the limitations we have are self-imposed. They are false limits. Only when you force yourself to look past what you know and feel comfortable with can you come up with the breakthrough ideas you’re looking for. Be open to anything. Step outside your comfort zone. Consider how those in unrelated areas do what they do. What seems impossible today may seem surprisingly doable tomorrow. If you recognize some of these problems in yourself, don’t fret. In fact, rejoice! Knowing what’s holding you back is the first step toward breaking down the barriers of creativity. How about you? What mental habit has been hardest on your creativity? Let us know in the comments how you’ve handled it. About the Author: Dean Rieck is one of America’s most creative advertising copywriters. He shares his writing and freelancing experience at Pro Copy Tips .

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A Four-Step Guide to Generating Sales Leads from Your Blog

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Dean: Did you know you can use your blog to make money offline? Blogger: Offline? What is this “offline” you speak of? Dean: It’s the opposite of “online.” Blogger: (confused silence) Dean: You know. Offline. Not on the internet. The real world. Blogger: (shaking phone) Not only does this stupid phone drop my calls, now it’s translating them into crazy moon language. Okay, I jest. But to listen to some bloggers, you would think a blog’s only purpose is to make money online, by selling ebooks , membership sites , or advertising. The truth is, blogs have grown into a more powerful tool than anyone ever imagined. They’re ideal for making money online, of course. But they can also be used to generate profits for nearly any kind of business, including those that provide real services in the offline world. This often means generating sales leads for a service or consulting business. This is how I use my copywriting business blog, which accounts for most of the new clients who call me these days. Okay, sounds great. People read your blog and then call to hire you, right? Well, not quite. Are you selling a product or a service? First, it’s important to understand that selling a service is not like selling a product. When you sell a product, the process is usually pretty straightforward. Basically, you introduce the product, spell out some benefits, make an offer, and people make a buying decision. Selling a service can be a little more involved. Prospects first inquire about the service, usually comparing you with other providers. If the service is expensive, like my copywriting and marketing consulting, people are even more careful about their decision. I’ve had clients take years to finally made the decision to hire me. And it’s common for people to start a phone call by saying, “I’ve been reading your blog for quite a while now. Do you have moment to talk about a copywriting project?” This shouldn’t surprise you. The more expensive the service, the more important it is, and the more commitment it requires from the customer, the more careful that customer is going to be. Think about it. If you need your bathroom painted, you might spend an afternoon looking for a decent painter. If you need to build an extension onto your house, you might spend weeks or even months finding the perfect contractor for the job. So if you provide a service, such as freelance writing, graphic design, web consulting, wedding photography, event planning, translation, or whatever, you can use your blog to attract prospects and begin the process of selling them on your services. Here’s how. Create your sales funnel Professional sales people often talk about filling their “sales funnel” or “sales pipeline.” What they mean is that in order to make a sale sometime in the future, they want people to inquire today. They always want to have lots of people who are in various stages of readiness to buy. To keep things simple, I like to think of the sales funnel as having just 4 simple steps. 1. Generate inquiries This means getting people to contact you. Typically this is done by offering something of value in exchange for contact information. For my business, I offer a free newsletter . If people go to my main website, I also offer a free white paper . In both cases, they have to give me some contact information before they get the freebie. I also provide a contact form and phone number for “hot” leads who are ready to talk business. I get many inquiries every week. Most can’t afford my services. But a few are high quality and good candidates for future business. 2. Follow up After you’ve delivered the freebie or provided whatever information you have promised, it’s time to schedule your follow-up, usually either by email or phone. Because you are responding to someone’s inquiry, it’s not a cold call. You have a valid reason for making contact and have an opportunity to gauge how serious the person is. Are they just gathering information? Do they need your services immediately? Or are they somewhere in between? The most serious are your sales leads. Everyone else is a prospect. You will want to spend more time on sales leads than prospects. 3. Nurture leads This is the step most people are tempted to skip. Like every other person selling a service, you want to make a sale right away. But while a few people will hire you immediately, most will not. Their interest needs to be nurtured until they’re ready to buy. You should store all contact information in a database, which could be a simple customer relationship management system like Highrise or a desktop-based program such as ACT! . Find ways to regularly communicate with your leads. Over time, they will become more familiar with you and more comfortable with the idea of hiring you. People always prefer the familiar over the unknown. There are many ways to nurture leads. You can send news or information they might be interested in, make additional offers for low-cost or introductory services, connect with them socially, and even seek their advice from time to time. 4. Close sales This step is self-explanatory. A potential customer needs your service. You provide a quote or estimate, answer questions, overcome objections, and eventually close the sale. This is your end game, the goal of your efforts. And if you’ve set up a good lead generation system and kept your sales funnel consistently full, it will actually be the easiest step in the process. Easy ways to generate inquiries from your blog The hardest part about generating sales leads is getting people to contact you in the first place. If you’re just starting out and no one knows who you are, this may seem impossible. As a blogger, you may know a variety of ways to promote your blog. Obviously, the more blog traffic you get, the easier it will be to generate leads. But you don’t need a ton of traffic to make it work. According to Alexa , my business blog is ranked at around 100,000 or so. That’s not bad, but it’s nowhere near superstar blogs such as Copyblogger. However, I get enough of the right kind of people reading it to generate a steady stream of inquiries for my services. So don’t worry about becoming a top-ranked blog. To successfully sell your services, you just need regular inquiries from the right kind of people. The more specialized you are, and the more targeted your blog posts, the more likely this will happen. Of course, bringing people to your blog is one thing. Generating inquiries is another. Here are some simple things you can do to make those inquiries happen. Contact Form — If you have a blog, you almost certainly have a contact form. However, the standard contact form is not enough. You should modify your form to match the service you sell. Take a look at the highly specialized form I use . E-Newsletter — This is an easy way to stay in touch with many people and provide great value while you’re at it. Since I specialize in copywriting for direct mail and direct marketing, my newsletter features articles and information on the subject. I have several thousand subscribers and about half of my new clients say they became pre-sold on my abilities by subscribing. Free White Paper — While a newsletter requires an ongoing commitment, a white paper is a one-time effort. Write it, post a contact/request form, and send a link to the PDF when requests come in. You could also automate the process with an auto responder, but I like to fulfill these requests personally so I can watch for hot leads from companies I want to work with. My white paper on improving direct mail response generates many requests every week. Information Kit — If you’ve built a blog or site around your services, you should provide plenty of information online. However, you can offer pricing, forms, a client list, and other information in the form of a downloadable PDF. Remember, when someone requests information, it gives you the opportunity to capture contact information. Webinars — These days it’s fairly simple to put together a webinar using services such as GoToWebinar . You can also create non-interactive presentations with software like PowerPoint or OpenOffice. The idea is to provide something of value that enables you to collect contact information. Videos — Using software and hardware built into many computers, you can create simple, informative videos. They don’t have to be fancy. Just look into the camera and talk. Or edit together simple footage demonstrating your work or how you solved a problem. Video can also be a helpful tool to encourage people to sign up for your newsletter, webinar, or other information. Pay Per Click — If you write and promote a good blog, you’re probably getting a fair amount of natural traffic. But pay-per-click ads can give you a boost for people looking for your particular services. Your results will vary depending on the level of competition and amount you’re willing to spend, but it’s worth a test. Just remember: Your blog is a means to an end . If you use your blog to attract the right kind of traffic, and follow the advice above to generate sales leads, you should see a dramatic increase in your business. About the Author: Dean Rieck is one of America’s most in-demand direct marketing copywriters who shares his writing and freelancing know-how at Pro Copy Tips .

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Give and Grow Rich: The Power of Focused Generosity

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There are two kinds of people on the Internet: the greedy and the generous. The greedy want you to pay for everything. Every link is an affiliate link. Every recommendation has a profit motive. The really good content is locked away until you fork over some money. The generous want to give you everything free. It never occurs to them that their time or expertise has value. They’re kind, selfless, giving, and (too often) dirt poor. But there’s a third kind of person on the Internet. And yes, they belong to the Third Tribe you’ve been reading about. This person understands that you can’t be greedy and build a following. But you also can’t just throw all your treasure to the wind. This is the person who understands the power of focused generosity . To help understand this and get a little perspective, let’s look at how this works in the real (non blogging) world. It’s an idea that has been used by savvy marketers forever. Here are just two examples. Example 1 The first act of generosity happened one December. I had recently ordered holiday gifts from Amazon. A package arrived in the mail from them, with a letter inside signed by Jeff Bezos, the company’s founder and CEO: Dear Friend, With the holidays approaching, I wanted to thank you for making this year such an exciting time for Amazon.com. We really couldn’t have done it without you. As a small token of our appreciation, we’d like you to have our special coffee tumbler (I’m particularly fond of this year’s quotes). May you use it in good health. Thank you again for all your support, and best wishes for a holiday season filled with family, friends, and happiness! I don’t drink coffee very often, but this little thank you struck me as particularly effective. You’ll notice that nowhere is there a solicitation for more business, but I felt so good about Amazon, I wanted to immediately log on and order a book . . . or anything. Example 2 The second act of generosity came in the form of unexpected customer service from Current, a printer online that specializes in bank checks. For some time I had been struggling with an ancient, plastic checkbook cover which was slowly deteriorating from hard use and age. (My wife is responsible for most of the “hard use,” but that’s another subject.) It was a small thing, but I didn’t know how to go about getting a new one. So I wrote a note to Current explaining my problem. To my surprise, a brand new checkbook cover arrived a few weeks later with this note, signed by the customer service manager: Dear Check Buyer, Thank you for your recent inquiry about Current Check Products. Enclosed are the materials you requested. Current offers a full line of check products including checkbook covers, address labels and stampers. We also have a complete line of business checks — 3-on-a-page, laser/ink jet, continuous checks, and more. Call us for information. If you have any questions or would like to place your order by phone, please call us TOLL FREE at 1-800-204-2244, Monday through Friday, 5 a.m. to 10:30 p.m. and Saturday 6:30 a.m. to 7:00 p.m. Mountain Time. Once again, thank you for your interest in Current Check Products. We look forward to serving you in the future! Cool! I had expected them to send me a web address or catalog so I could order a new checkbook cover. The fact that they just sent me one — placing my problem above their profits — impressed me greatly. The note was clearly written for general inquiries. That suggests that sending my checkbook cover wasn’t part of their corporate policy, but instead a judgment call, a pure act of generosity for a loyal customer. A personal letter would have been a smart addition, but the gesture on its own works pretty well. The power of focused generosity You might shrug off these two small acts of generosity. But there’s something important going on here. And it’s related to the principle of reciprocity . Someone does something for you. Then you feel obligated to do something in return. It might or might not translate immediately into a purchase. Instead, it could be tweeting your content, recommending your email newsletter, linking to one of your blog posts, or otherwise getting the word out about what you have to offer. Researchers — and yes there is an entire field of study dedicated to such matters — have referred to this idea of doing for others and getting something back in return as a “web of indebtedness,” a form of social interaction that is “central to the human experience, responsible for the division of labor, all forms of commerce, and how society is organized into interdependent units.” In other words, being generous is a very big deal indeed. It’s the ultimate in guerrilla marketing. Much more than simply being nice, it’s a central, essential, and incredibly potent way to do business. You might say that there is a “payback” urge hardwired into our brains. And it’s very difficult to resist. Remember the last time a friend insisted on paying for lunch? (No? Maybe you need new friends.) When it happens you immediately swear you’ll pay for the next one, don’t you? Which is why you should spend more time thinking about how you can be generous on your blog or other online ventures, and a little less time thinking about how to bludgeon people to death with requests to buy, buy, buy. Those who get the most tend to be those who give the most, while also keeping a few desirable items that they aren’t afraid to sell . Making generosity work for you Okay, so how does this work as a business strategy online? Here are a few pointers. Offer something free. It can be an ebook, a blog tool, a product sample, a subscription to a genuinely terrific newsletter , or any form of valuable information. It can be anything really, as long as it’s free and relates to your core product or service. One newsletter I subscribe to used to barrage me with products to buy. I was just about to unsubscribe when suddenly the publisher started being generous, sending occasional emails with valuable information and tips with no hard sales pitch. That made the other more product-focused emails a lot easier to swallow, and I remain a loyal subscriber to this day. Give something beneficial. Of course you have reasons for being generous, but don’t make people feel manipulated. Do something for the recipient’s benefit. No conditions. No self-serving verbiage. Allow the “payback,” if and when it happens, to come naturally. Not only does this make you more likable, it can actually change the way you think about people. They stop being “marks” or even “prospects,” and start being real people you honestly care about. And that will come through in your content. Give something of value. What you give should have real value for the person on the receiving end. If you run a blog on financial planning and want to “upsell” your readers to a paid online seminar, don’t just give them a self-serving “tease” that piles on the sales patter . Offer an informative sample of the course with solid value even for those who don’t sign up. Put a personal face on your gift. Take off the corporate suit and tie. Don’t have the gift coming from your “business.” It should come from you personally. It is much easier to feel indebted to a person than to a faceless, formal company. And people are more likely to be loyal to you as a person than to your business empire. Nice guys finish first Here’s another classic example from the offline world, and this one may be revealing my age. Ever heard of Amway? Years ago, some bright business person got the idea to have distributors go door-to-door and give homeowners a package stuffed with cleaners, deodorizers, and other product samples. They called this package the “BUG.” The distributor would leave a BUG with a homeowner for up to three days with no cost or obligation. They only asked that the homeowner try out the products. Later, the distributor would come back to pick up the BUG and, of course, to ask for orders. By this time, having used the products for free for so long, the homeowner felt obligated to buy something from this generous distributor who seemed almost naive in his trust and generosity. Just how successful was this nice guy approach? As one Amway distributor put it, the response was “Unbelievable! We’ve never seen such excitement. Product is moving at an unbelievable rate . . . .” The point is that you should consider what people really care about. Instead of always asking yourself, “How can I squeeze more money from people?” occasionally ask yourself, “How can I help people?” In most cases, focused generosity ends up being more profitable in the long run. About the Author: Dean Rieck is one of America’s top freelance copywriters and publisher of Pro Copy Tips , a blog that provides copywriting tips for smart copywriters.

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Give and Grow Rich: The Power of Focused Generosity